Application of Structural Equation Modelling in Construction Management Research

Sia Mal Kong; Gomez, Christy Pathrose; Hamid, Zuhairi ABD.
February 2010
Journal of Civil Engineering & Architecture;2010, Vol. 4 Issue 2, p47
Academic Journal
This paper, based on Deming's quality management (QM) theory embodied in ISO 9001, uses structural equation modelling (SEM) in a construction management research. Based on 100 usable responses collected from a nationwide survey carried out from 14th February to 30th May 2008 on all key players in the Malaysian construction value chain, this paper aims to: (a) validate the dimensions of registration efforts to obtain and maintain ISO 9001 certifications; (b) validate the eight QM principles in ISO 9001 for quality management system (QMS) practices; (c) determine the components of organisational improvements experienced as a result of ISO 9001 certifications in terms of company competitiveness, customer satisfaction, and business performance; and (d) investigate the causal relationships among registration efforts, QMS practices, company competitiveness, customer satisfaction, business performance of ISO 9001-certified companies. The knowledge gained from the application of SEM is an important contribution to the body of theoretical literature in QM.


Related Articles

  • Effects of ISO 9001 Certification and KAAE on Performance of Jordanian Firms. Al-Refaie, Abbas; Ghnaimat, Ola; Li, Ming-Hsien // Jordan Journal of Mechanical & Industrial Engineering;Mar2012, Vol. 6 Issue 1, p45 

    This research investigates the effects of ISO 9001 certification and King Abdullah II Award for Excellence (KAAE) on Jordanian firm's performance. Four scale measures of firm's performance were condidered, including quality outcomes, customer satisfaction, business performance, and innovation....

  • Measure against competitors to better scores. Tyler, Leon // Marketing News;10/28/2002, Vol. 36 Issue 22, p47 

    This article advises that companies need to measure their customer satisfaction levels against those of their competitors in the U.S. Expanding the scope of a traditional customer satisfaction survey transforms it from a self-centered report card to a full-blown marketing decision tool....

  • The competitive impact of service process improvement: Examining customers� waiting experiences in retail markets. Kumar, Piyush // Journal of Retailing;2005, Vol. 81 Issue 3, p171 

    Abstract: In this paper, we investigate the impact of a service process improvement in front-end retail operations on the waiting experiences of shared customers, that is, those customers who patronize a retailer as well as its competitors. Our findings from two studies�a field study and a...

  • MNP to shake up Malaysian mobile. Chow, Elaine // Telecom Asia;Jul2007, Vol. 18 Issue 7, p27 

    The article reports on the mobile number portability (MNP) trials for mobile users in Malaysia. MNP is a widely-accepted regulatory tool used to promote healthy competition and enhance customer choice in the mobile market. It effectively eliminates customer stickiness resulting from attachment...

  • Customer Connect With CLOUT for Improved Results. Inman, Chuck // American Salesman;Dec2012, Vol. 57 Issue 12, p12 

    The article discusses the key areas which can help businesses provide Customer Connect with CLOUT. It states that owners should have a greater understanding of the value of their product or service and how it will impact their customer or customer's business. It mentions the importance of...

  • Think about that for a minute…LISTENING. Effros, Steve // CableFAX Daily;4/27/2006, Vol. 17 Issue 82, p4 

    The article reflects on the need for the U.S. cable television industry to listen to customers and respond to their needs. Japanese delegates come to the U.S. every year to compare and take notes on the latest competitive trends in the cable industry. The cable sector in Japan is still in...

  • I am the customer Jo Causon. Causon, Jo // Utility Week;6/27/2014, p25 

    It this article, the author discusses the importance of customer service for the strategic business and to emphasize the influence of customer satisfaction on the success of an organization in the increasing competition.

  • Getting back to basics. D'ALEXANDER, MICHAEL // Modern Metals;Apr2009, Vol. 65 Issue 4, p6 

    The article discusses the importance of a good customer service. The author states that the idea of customer service seems to become less of a priority due to the society's dependence on technology and that it is impractical to expect technology to become a substitute to serving customer. It...

  • SERVICE OUTCOMES -- II: REMOTE SERVICES-SATISFACTION: AN INITIAL EXAMINATION. Paluch, Stefanie; Blut, Markus // AMA Summer Educators' Conference Proceedings;2011, Vol. 22, p518 

    Changes in markets, customers, and technologies are enabling new business models, capabilities, and products, such as the infusion of services (i.e., "solutions") into goods-dominant firms, products co-created with customers or network partners, and offerings customized to customer behavior...


Read the Article


Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics