TITLE

Lessons from small firms for the big six

AUTHOR(S)
Tweedale, Guy
PUB. DATE
May 2010
SOURCE
Utility Week;5/14/2010, Vol. 32 Issue 17, p13
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The author offers views concerning improving customer retention in British utilities. He talks about the strategies of small utility companies which keep their customers satisfied with their services. Compared to bigger utility companies in the country, he said that smaller companies are much capable of empowering agents to focus on satisfying customers. He suggests that utility companies must rely on apathy rather than enthusiasm.
ACCESSION #
50938660

 

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