FOR OPERATIONAL ISSUES: HFM forms phone consultant teams
- Not `with it'? Brag about it! // PHC Profit Report;6/15/95, Vol. 3 Issue 12, p5
Advises businesses without a voice mail answering system to advertise the fact that real people answer their phones.
- Creative cold shoulder. Olsztynski, Jim // PHC Profit Report;12/15/95, Vol. 3 Issue 24, p8
Reports on a technique to cut off bothersome phone conversations without offending the other line. Hanging up the phone while talking.
- Bad connection. Maio, Maurice // Plumbing & Mechanical;Jul95, Vol. 12 Issue 5, p32
Focuses on ways and techniques for turning business callers into customers. Use of a script; Avoidance of price quotes over the phone; Importance of transmitting all pertinent information over the phone; Importance of training people to handle phone calls; Need for checking whether good call...
- Telephone courtesy means business success. // Secretary;Oct95, Vol. 55 Issue 8, p4
Cites Telephone Doctor's survey concluding the importance of telephone courtesy in the conduct business. Caller preferences; Contact information.
- Telephone tips. // Getting Results...For the Hands-on Manager: Office Edition;Feb97, Vol. 42 Issue 2, p4
Suggests tips to make telephone calls productive. Planning; Listing of decisions reached; Time allocation for calls; Telephone appointment.
- How to take command of business telephone calls. Schnell, Lynn // American Salesman;Mar1998, Vol. 43 Issue 3, p16
Presents lessons for taking command of business telephone calls. Verbal handshake; Call control; Closing the call; Voice mail; Mobile phones.
- Utah tech watch. Politis, David // Enterprise/Salt Lake City;07/14/97, Vol. 27 Issue 3, p15
Presents tips for dealing with prank telephone calls. Warning on calling 1-800 numbers; Caution in returning calls to regular area codes; Reporting of telephone fraud to the US Federal Communications Commission.
- Respect limitations of phone sales. McCormack, Mark // Las Vegas Business Press;03/17/97, Vol. 14 Issue 11, p31
Focuses on the limitations of conducting business over the telephone. Inability to see the other person; Lack of time flexibility; Disadvantages of the frontal approach.
- Call forwarding trouble brews. // PHC Profit Report;12/01/96, Vol. 4 Issue 23, p7
Reports on a movement against call-forwarding as used to misrepresent the location of a business. States involved in the movement; Use of the service in the plumbing, heating and construction industry.