Expanded Oversight Would Improve Training for Experienced Claims Processors

Bertoni, Daniel
April 2010
GAO Reports;4/30/2010, preceding p1
Government Documents
The Veterans' Benefits Improvement Act of 2008 (P.L. 110– 389) mandated that GAO evaluate the Department of Veterans Affairs VA training for disability claims processors. This report answers the following two questions: (1) How appropriate is the training provided to experienced disability claims processors? (2) How adequate is the Veterans Benefits Administration's (VBA) monitoring and assessment of this training? To address these questions, GAO conducted a web–based survey of a nationally representative sample of claims processors, interviewed VBA headquarters and regional office officials, and reviewed VBA training material, relevant federal statutes, regulations, and court cases.


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