Not Your Grandson's Internet

May 2010
Bank Technology News;May2010, Vol. 23 Issue 5, p1
Trade Publication
The article reports on the increasing expectations of consumers on the services offered by several banking institutions in the U.S. due to the fast emergence of Internet applications. It states that the industry is pressured to make their operations as efficient as possible to provide their customers a great banking experience. According to Steven Scullen, president of Fidelity's technology unit, the development of the Internet has made the clients to expect more from banking sites.


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