TITLE

Competency Counts

AUTHOR(S)
Gombeski Jr., William R.; Rudy, David; Springate, Suzanne; DePriest, Paul
PUB. DATE
April 2010
SOURCE
Marketing Health Services;Spring2010, Vol. 30 Issue 2, p26
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article explores patient feedback on physician skill as an important business metric for healthcare organizations. It mentions that patient's satisfaction with their physicians is a major component of a patient's overall satisfaction in which the UK HealthCare, the clinical enterprise of the University of Kentucky, began conducting further research in 2008 to better understand the basis through which patients rate their physicians. It includes two charts which depict the survey results including the factors influencing perception of physician skill, and the influence of patient and physician relation to their rating.
ACCESSION #
50355370

 

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