Competency Counts

Gombeski Jr., William R.; Rudy, David; Springate, Suzanne; DePriest, Paul
April 2010
Marketing Health Services;Spring2010, Vol. 30 Issue 2, p26
Academic Journal
The article explores patient feedback on physician skill as an important business metric for healthcare organizations. It mentions that patient's satisfaction with their physicians is a major component of a patient's overall satisfaction in which the UK HealthCare, the clinical enterprise of the University of Kentucky, began conducting further research in 2008 to better understand the basis through which patients rate their physicians. It includes two charts which depict the survey results including the factors influencing perception of physician skill, and the influence of patient and physician relation to their rating.


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