TITLE

Competency Counts

AUTHOR(S)
Gombeski Jr., William R.; Rudy, David; Springate, Suzanne; DePriest, Paul
PUB. DATE
April 2010
SOURCE
Marketing Health Services;Spring2010, Vol. 30 Issue 2, p26
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
The article explores patient feedback on physician skill as an important business metric for healthcare organizations. It mentions that patient's satisfaction with their physicians is a major component of a patient's overall satisfaction in which the UK HealthCare, the clinical enterprise of the University of Kentucky, began conducting further research in 2008 to better understand the basis through which patients rate their physicians. It includes two charts which depict the survey results including the factors influencing perception of physician skill, and the influence of patient and physician relation to their rating.
ACCESSION #
50355370

 

Related Articles

  • Why patient loyalty is about building relationships. MERLINO, JAMES // Medical Economics;1/10/2016, Vol. 93 Issue 1, p52 

    The article discusses why patient loyalty is about building physician-patient relationships. New research demonstrates the value of connecting with patients in a meaningful and empathic way. The findings suggest that earning patient loyalty by improving how to communicate, both with patients and...

  • Customer service in the medical office. Reed, John C. // Hudson Valley Business Journal;6/16/2008, Vol. 19 Issue 24, p9 

    The author reflects on the impact of customer service in a medical setting. The author noted that the experience with the support staff and the facility is an extension of the seeing the doctor. He suggested not to underestimate the value of the time the patient visits a physician where one...

  • BRIDGING THE GENERATION GAP. Binder, Janna L.; Reeves, Jill // Marketing Health Services;Spring2010, Vol. 30 Issue 2, p22 

    The article explores a healthcare consumer loyalty survey in the U.S. conducted by Professional Research Consultants Inc. (PRC) which helps define what loyalty means to healthcare consumers and better understand the actions taken by loyalists. It mentions that 1,000 adults in 2009 completed the...

  • Patient Satisfaction with Time Spent with Their Physician. Gross, David A.; Zyzanski, Stephen J.; Borawski, Elaine A.; Cebul, Randall D.; Stange, Kurt C. // Journal of Family Practice;Aug1998, Vol. 47 Issue 2, p133 

    BACKGROUND. We examined the variables related to patient satisfaction with the time spent with their family physician during the office visit. METHODS. Research nurses directly observed consecutive patient visits to 138 family physicians in 84 practices. Analyses examined sequential models of...

  • Disparaging feedback on social media. Fitzpatrick, John // Pulse;Oct2014, p124 

    The article focuses on the concept of ethical practices intended for medical staffs on how to apply zero tolerance to online criticisms. Topics includes medical staffs should ensure health policy standards, act in good faith and create a professional relationship with patients. Also presented...

  • Most deprived patient list. Abrams, Simon // Pulse;Oct2014, p127 

    The article discusses the corporate organizational profile of the local medical communities in Liverpool, England. Topics discussed includes the medical services provides in local communities in Liverpool, protection of patient and health care staffs and zero-tolerance in social media issues....

  • Dismissing patients: How to do it the right way. KREIMER, SUSAN // Medical Economics;1/10/2016, Vol. 93 Issue 1, p48 

    The article discusses how physicians can manage noncompliant patients. It is stated that family physicians in particular value their long-term, continuous relationships with patients. It is opined that a medical practice can benefit from developing a consistent policy for provider-patient...

  • Patient Loyalty to Physicians. MacStravic, Scott // Journal of Health Care Marketing;Winter94, Vol. 14 Issue 4, p53 

    The article presents an in-depth exploration into the marketing concept of customer loyalty and its application to the health care industry. The research and professional interest in patient satisfaction is cited but patient loyalty is described as a more valuable paradigm to promote....

  • El error médico. Eventos adversos. Aguirre-Gas, Héctor Gerardo; Vázquez-Estupiñán, Felipe // Cirugia y Cirujanos;nov/dic2006, Vol. 74 Issue 6, p495 

    At the present time, care the patients safety during across the process of health is a priority target and determine the urgent necessity, to guarantee the satisfaction of their health needs, on best conditions as possible as it is, without complications for adverse events occurring in the...

Share

Read the Article

Courtesy of THE LIBRARY OF VIRGINIA

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics