Did You Get My E-mail? An Exploratory Look at Intercultural Business Communication by E-mail

Davis, Anne S.; Leas, Penny A.; Dobelman, John A.
January 2009
Multinational Business Review (St. Louis University);Winter2009, Vol. 17 Issue 1, p73
Academic Journal
Literature on face-to-face intercultural business communication (IBC) suggests that language, culture, business culture, and interpersonal context variables lead to misunderstandings, but these predictors have not been studied with regard to e-mail communication. This exploratory study identifies variables that cause e-mail miscommunication, reduce work accomplishment, and harm business relationships. We conducted a survey to capture the effect of common predictors and asked respondents to share the most commonly employed strategies when communication problems arose. We offer a multi-dimensional model for further research.


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