Calls to Clients and Prospects: Focus on Service
- Industry chiefs win Ofcom review of TPS. Phillips, Jessica // Precision Marketing;1/13/2006, Vol. 18 Issue 11, p1
The article reports on the review of the Telephone Preference Service including the Corporate TPS secured by direct marketing bosses in Great Britain. There are concerns that consumer signups could kill the outbound telemarketing industry. Key components of consumer signups will be reviewed by...
- deal with a telemarketer. // Dolly;Mar2004, Issue 401, p112
Offers tips for dealing with a telemarketer. Advantages of saying no before the telemarketer start talking about his or her products; Things which can annoy a telemarketer.
- No place like home? Cubitt, Emily // Precision Marketing;11/25/2005, Vol. 18 Issue 6, p15
The article presents an assessment of the state of the telemarketing industry as of 2005. The biggest challenge for the industry is outbound telemarketing. The industry has received bad press with badly timed sales calls, silent calls and Indian call centers. The Telephone Preference Service...
- Secrets of successful telemarketing. Ackerman, Jim // Enterprise/Salt Lake City;7/24/2006, Vol. 36 Issue 3, p9
Focuses on factors that should be considered in a successful telemarketing. Use of proper scripted procedure in making offers; Need to make specific offers; Disadvantages of using automated system that is programmed to leave a recorded message.
- Automated telemarketing has benefits manual systems lack. Gallucci, Sam L. // Marketing News;8/15/88, Vol. 22 Issue 17, p9
The article reports that business-to-business telemarketing is steadily gaining in popularity and promises to be one of the most readily adopted strategies in the coming information decade. By design, a telemarketing operation is put in place to increase the volume of sales activity while...
- Canada poised to impose US-style Do Not Call Act. McCawley, Ian // Precision Marketing;5/14/2004, Vol. 16 Issue 28, p9
The article informs that Canada's telemarketing regulator is to announce new rules for the sector, more than three years after asking the public to comment on the industry. A Canadian Radio-television & Telecommunications Commission (CRTC) spokesman says the results of the consultation are...
- Canada targets telemarketers. Nguyen, Maria // B&T Weekly;6/4/2004, Vol. 54 Issue 2474, p12
Reports on the introduction of telemarketing regulations in Canada covering "opt-out" mechanisms. Telemarketers' need to act immediately if customers make a "do-not-call" request and give them a code number as confirmation.
- The telemarketing route. // Leisure & Hospitality Business;11/1/2001, p14
Provides information on telemarketing. Alternative to human telephone operators; How to manage a telemarketing campaign; Course offered by the Institute of Direct Marketing.
- For whom the phone tolls-reader's respond. Ballen, James; Keenan, Linda; Newcomb, Tom; Porter, Pat; Porter, Jack; Martinez, Mark; Beck, Michael; Friedberg, Mordy; Andresen, Carol; Cook, Francis Price // Christian Science Monitor;12/16/98, Vol. 91 Issue 15, p18
Shares readers' methods for dealing with the din of unwanted telemarketing calls. Asking to be put on companies' do not call lists; Using an answering machine to screen calls; Telling them that one does not contribute or buy anything over the phone; Others. INSET: Under Federal Law.