TITLE

Better Planning Needed to Improve Service Delivery

AUTHOR(S)
Bovbjerg, Barbara D.
PUB. DATE
April 2010
SOURCE
GAO Reports;4/15/2010, preceding p1
SOURCE TYPE
Government Documents
DOC. TYPE
Article
ABSTRACT
The article describes the report from the U.S. Government Accountability Office (GAO) on the service delivery challenges faced by the Social Security Administration (SSA) field office. It explores the condition of its operations and the status of its efforts in developing a plan to address possible service delivery challenges. GAO recommends the development of a service deliver plan which explains how SSA will deliver quality service while managing increasing work demands.
ACCESSION #
49743354

 

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