Better Planning Needed to Improve Service Delivery
Related Articles
- SOCIAL SECURITY ADMINISTRATION: Service Delivery Plan Needed to Address Baby Boom Retirement Challenges. // GAO Reports;2/9/2009, preceding p1
The article presents an overview of the study, conducted by the U.S. Government Accountability Office (GAO) from 2005 to 2008, which examined the services offered by Social Security Administration (SSA) field offices. It analyzed SSA's workload and customer service and found that the decrease of...
- Social Security Administration Field Offices: GAO-08-737T. // GAO Reports;5/ 8/2008, p1
Millions of people rely on the services of Social Security Administration (SSA) field offices. In fiscal year 2007, SSA's approximately 1,300 field offices provided service to about 42 million customers. People use these offices to apply for Social Security cards, apply for retirement and...
- Social Security Disability: Improved Processes for Planning and Conducting Demonstrations May Help SSA More Effectively Use Its Demonstration Authority: GAO-05-19. Robertson, Robert E. // GAO Reports;11/4/2004, p1
Since 1980, the Congress has required the Social Security Administration (SSA) to conduct demonstration projects to test the effectiveness of possible program changes that could encourage individuals to return to work and decrease their dependence on Disability Insurance (DI) benefits. To...
- INFORMATION TECHNOLOGY: SSA Has Taken Key Steps for Managing Its Investments, but Needs to Strengthen Oversight and Fully Define Policies and Procedures. Melvin, Valerie C. // GAO Reports;10/14/2008, p1
The article presents the findings of the U.S. Government Accountability Office (GAO) regarding the effort of the Social Security Administration (SSA) to manage its investments. GAO found that the agency was able to align its investment management approach with leading investment management...
- Social Security Administration: Agency Is Positioning Itself to Implement Its New Disability Determination Process, but Key Facets Are Still in Development: GAO-06-779T. Robertson, Robert E. // GAO Reports;6/15/2006, p1
In March 2006, the Social Security Administration (SSA) published a rule that fundamentally alters the way claims for disability benefits are processed and considered. The rule establishes the Disability Service Improvement process (DSI)--intended to improve the accuracy, timeliness,...
- SSA Has Taken Steps to Prevent and Detect Overpayments, but Additional Actions Could Be Taken to Improve Oversight. // GAO Reports;12/14/2012, preceding p1
The article presents a report issued by the U.S. Government accountability Office (GAO). It discusses the Supplemental Security Income program (SSI), a program to help children, aged and blind people with limited financial means, administered by the U.S. Social security Administration (SSA).It...
- Work Activity Indicates Certain Social Security Disability Insurance Payments Were Potentially Improper. // GAO Reports;
No abstract available.
- SOCIAL SECURITY ADMINISTRATION: Preliminary Observations on the Death Master. Bertoni, Daniel // GAO Reports;5/08/2013, preceding p1
The article presents information on the preliminary observations of the U.S. Social Security Administration (SSA) on erroneous death information in the Death Master File (DMF) database. It mentions that the U.S. Government Accountability Office (GAO) aim is to investigate any improper government...
- GAO: SSA needs to hone statements. // Accounting Today;5/2/2005, Vol. 19 Issue 8, p17
Reports on a survey conducted by the U.S. Government Accountability Office (GAO) regarding the benefit statements of the Social Security Administration (SSA). Purpose of the survey; Recommendations given by GAO to SSA.
