TITLE

Customer Service Gets SaaSy

AUTHOR(S)
Lashar, J. David
PUB. DATE
April 2010
SOURCE
CRM Magazine;Apr2010, Vol. 14 Issue 4, p10
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information on the software-as-a-service (SaaS) platforms for sales force automation even with larger enterprises. It states that SaaS platform includes the interactive voice recognition, automatic call distribution, and computer-telephony integration for logging service request and managing customer information. It mentions that the platform suitability depends on the size of the organization.
ACCESSION #
48965431

 

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