Customer Service Gets SaaSy

Lashar, J. David
April 2010
CRM Magazine;Apr2010, Vol. 14 Issue 4, p10
Trade Publication
The article offers information on the software-as-a-service (SaaS) platforms for sales force automation even with larger enterprises. It states that SaaS platform includes the interactive voice recognition, automatic call distribution, and computer-telephony integration for logging service request and managing customer information. It mentions that the platform suitability depends on the size of the organization.


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