Rethinking Lean Service

Seddonand, John; O'Donovan, Brendan
March 2010
Management Services;Spring2010, Vol. 54 Issue 1, p34
Academic Journal
The article considers the necessity to reinvent lean methods in service organisations. The philosophy underpinning factory thinking served as the basis of the so-called Core Paradigm for conventional service management. The Total Quality Management (TQM) initiatives are said to be derived from the successes of Japanese companies. The 21st century marked the incorporation of lean manufacturing tools in public sector services in Great Britain. The importance of understanding all of the areas involved in the operation of a service organisation is stressed.


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