Deal Makers/Deal Breakers

Burns, John
April 2010
Hospitality Upgrade;Spring2010, p42
Trade Publication
The article focuses on decision issues for hotels and vendors that include product usability, staff attitude and corporate culture. Vendor and system choices are evaluated by understanding the effort that will be needed to implement each of those choices under consideration. Google is the new usability benchmark when looking at systems options. The importance of considering ethics, performance commitment and communication style of vendors is cited.


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