TITLE

A balanced attitude

AUTHOR(S)
Morris, Simon
PUB. DATE
January 2010
SOURCE
Utility Week;1/29/2010, Vol. 32 Issue 3, p14
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers the author's insights on the improvement of customer service through finding optimal balance between staff capacity, customer service, and workload. The author says that delivering positive experience to customer depends on the asset performance of a company. He cites companies which deliver positive customer service such as Anglian Water PLC and Southern Energy. He also mentions several issues that relate poor customer service to the increase in operational cost.
ACCESSION #
48646284

 

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