A balanced attitude

Morris, Simon
January 2010
Utility Week;1/29/2010, Vol. 32 Issue 3, p14
Trade Publication
The article offers the author's insights on the improvement of customer service through finding optimal balance between staff capacity, customer service, and workload. The author says that delivering positive experience to customer depends on the asset performance of a company. He cites companies which deliver positive customer service such as Anglian Water PLC and Southern Energy. He also mentions several issues that relate poor customer service to the increase in operational cost.


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