Service Leaders

Bell, Chip R.; Patterson, John R.
January 2010
Leadership Excellence;Jan2010, Vol. 27 Issue 1, p20
The article focuses on customer service being offered by leaders. This service involves focusing on what matters most to customers, keeping the experience simple with proper management, and letting them know they are valued. Simplicity leaders look at service processes from the customer's viewpoint, expecting employees to pass on the gratitude shown to them to the customers. Suggestions how leaders should provide customer service are offered.


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