To Keep Clients, Hit the Highway

Ewing, Lance
March 2010
Best's Review;Mar2010, Vol. 110 Issue 11, p88
Trade Publication
The article focuses on the result of the U.S. News and World Report concerning the reasons why clients leave a company. Accordingly, 9% of the customers go elsewhere for a very small reason and another 9% leave because of the presence of competition that beat the company outright. Moreover, 14% stresses that they leave due to prices and 68% leave a company because of perceived indifference.


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