TITLE

Self-Service at the Click of a Button

AUTHOR(S)
Lewis, Robert
PUB. DATE
March 2010
SOURCE
Best's Review;Mar2010, Vol. 110 Issue 11, p62
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on the importance of accessibity to information for various customers in the U.S., particularly in the insurance sector. According to the article, customers want information on demand and it stresses that there is less tolerance for a lack of accessibility. It further notes that authorizing customers with the ability to reach critical information will become the commonplace as they look toward the future.
ACCESSION #
48633788

 

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