Self-Service at the Click of a Button

Lewis, Robert
March 2010
Best's Review;Mar2010, Vol. 110 Issue 11, p62
Trade Publication
The article focuses on the importance of accessibity to information for various customers in the U.S., particularly in the insurance sector. According to the article, customers want information on demand and it stresses that there is less tolerance for a lack of accessibility. It further notes that authorizing customers with the ability to reach critical information will become the commonplace as they look toward the future.


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