Emotional Competence in Practice Management

DeLorenzo, Arthur E.; Luskin, Frederic; Robins, Shani
March 2010
Journal of Financial Planning;Mar/Apr2010 Practice Management, p22
Academic Journal
The article discusses the specifications and significance of emotion competence (EC) in practice management. Researchers have defined that it is an ability to monitor one's own and other's emotions, to use information to guide one's thinking and actions. It notes that these skills are central to the performance of a financial service adviser and leader. It mentions that EC drives practice management and should be integrated at all levels. It adds that executives with high range of EC demonstrated better leadership of their teams and these teams made more money.


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