Avoiding Arbitration

Buttell, Amy E.
March 2010
Journal of Financial Planning;Mar/Apr2010 Practice Management, p6
Academic Journal
The article offers information on how to avoid a Financial Industry Regulatory Authority (FINRA) claim in the U.S. It suggests to attend at an arbitration hearing and watch another broker being examined to see who a lawyer can tangle up another broker and everything is documented. It advices to document all contacts with clients via notes that could not be altered in the management software or elsewhere. It recommends that if a complaint is receive, it should be responded in writing within a certain number of days. It noted that if claimant win, a negotiation with client can be arranged and negotiate to pay the funds over a period of time with interest.


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