Train to gain

Easen, Nick
February 2010
Travel Weekly (UK);2/26/2010, Vol. 5, p51
Trade Publication
The article emphasizes the need to invest in training and education which is essential to the success of any business and technology, especially in the travel industry. This can lead to higher productivity, increased profits and better staff retention. Videos, webinars, webcams, message boards, e-leaning and other innovative gadgetry are enabling agents to keep one step ahead of web-sawy customers, who are now more able to research, critique itineraries and book online.


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