Electrifying experience

Wood, Janet
February 2010
Utility Week;2/19/2010, Vol. 32 Issue 6, p25
Trade Publication
The article discusses ways on how the energy can make the smart rollout good for customers in Great Britain. The Energy Retail Association (ERA) has organized a round table discussion, which found that the customer experience must be at the heart of the smart meter rollout for it to become successful. The concerns identified at the discussion include improving energy efficiency, new tariffs, user control, costs, valuable assistance, deployment schedule and scale of the task.


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