TITLE

How can I help, sir?

AUTHOR(S)
Briner, Rob
PUB. DATE
February 2010
SOURCE
People Management;2/11/2010, p17
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
A personal narrative is presented which explores the author's experience with a call centre staff who reacted to his rude treatment over the phone.
ACCESSION #
48342970

 

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