TITLE

NON-PARAMETRİK BAĞIMSIZ ÇOKLU KARŞILAŞTIRMA TESTLERİNİN İRDELENMESİ VE HASTANEDE UYGULANAN TOPLAM KALİTE YÖNETİMİ UYGULAMASININ HASTA MEMNUNİYETİNE ETKİSİ

AUTHOR(S)
Karagöz, Yalçın; Karagöz, İbrahim; Demırel, Mustafa
PUB. DATE
September 2009
SOURCE
Ekev Academic Review;Fall2009, Vol. 13 Issue 41, p383
SOURCE TYPE
Academic Journal
DOC. TYPE
Article
ABSTRACT
In this study, strengths and efficiencies of non-parametric independent multiple comparative tests which are alternatives to the parametric independent multiple comparative tests are compared. For the application, the effect of the total quality management in the Ä°zzet Baysal Obstetrics and Gynecology department on the patients' satisfaction was investigated. For this investigation, 351 surveys were conducted. The analysis of the results have shown that patients are 80% satisfied with the service provided there.
ACCESSION #
48215388

 

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