TJC: Time is now to examine communication with LEP patients

February 2010
Patient Education Management;Feb2010, Vol. 17 Issue 2, p13
Academic Journal
The Joint Commission, based in Oakbrook Terrace, IL, initiated an 18- month project in August 2008 that explored how diversity, culture, language, and health literacy issues could be better incorporated into current standards or drafted into new requirements. The changes in standards resulting from that project were unveiled in January 2010 and will be implemented in January 2011. Since these issues pertain to effective communication — a key component of good education — Patient Education Management will explore them. In this issue, we interview Amy Wilson-Stronks, MPP, the principal investigator for the Hospitals. Language, and Culture study at The Joint Commission. She provides advice on steps hospitals should take to improve language access for patients with limited English proficiency.


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