Research topic: the value of good work attendance

Marsden, David; Moriconi, Simone
January 2010
People Management;1/28/2010, p32
The article describes a research which focused on the value of good work attendance to determine the impact of absences on the business of organizations offering "just-in-time" (JIT) services. The research team collected monthly sickness absence and performance figures in 45 workplaces in one company over a three-year period. Findings showed that a one percent increase in absence by regular drivers can cause a loss in profit by 1.3 million British pounds a year where annual profit is 10 million. Delayed deliveries also affected customer confidence.


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