TITLE

TEXTING THE CALL CENTER

AUTHOR(S)
Sisk, Michael
PUB. DATE
January 2010
SOURCE
Bank Technology News;Jan2010, Vol. 23 Issue 1, p23
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article focuses on U.S.-based Soundbite Communications Inc.'s Contact Center Text Messaging Solution which allows a consumer to send a text message using a keyword and a short code. It indicates that a text message is reviewed by the SoundBite Dialog Engine using predefined business rules. Commenting on this initiative, George Peabody of Mercator Advisory Group Inc. says that the text messaging solution is a tool for organizations wanting to leverage consumers' communication preferences.
ACCESSION #
48016984

 

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