TITLE

Thomas Cook

PUB. DATE
January 2010
SOURCE
Travel Weekly (UK);1/8/2010, Vol. 5, p31
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article presents information about a visit by the mystery shopper, periodical Travel Weekly's agent, to travel agency Thomas Cook Ltd., located at 77 High Street, Maidenhead, England, to evaluate their customer service. The agent asked about the mystery shopper's requirements and put them on a customer enquiry form. She recommended a package with Olympic Holidays and offered insurance, but did not try to close the deal.
ACCESSION #
48015918

 

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