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January 2010
Urgent Communications;Jan2010, Vol. 28 Issue 1, p42
Trade Publication
The article discusses the importance of ergonomically-designed consoles for 911 emergency call centers. It is suggested that as 911 operators spend long hours in their consoles, comfort and flexibility should be considered in each console's design, which should also be adaptable to the constant upgrades of their technological equipment. Proper budget planning and suitable space allocation for each call center are also recommended.


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