How HR made a difference at work

January 2010
People Management;1/14/2010, p34
The article focuses on a transformation programme launched by First Data for its business in Essex, England in February 2009. The initiative included efforts to outsource non-core parts of the operation, increase co-operation across business units and streamline business processes. The electronic payment processing provider appointed an external consultancy to survey staff about workspace efficiency and productivity.


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