When two tribes go to war

Ashwell, Emily
December 2009
Travel Weekly (UK);12/11/2009, Vol. 5, p18
Trade Publication
The article offers advices from the Association of Independent Tour Operators Ltd. (AITO) chairman Barry Moxley in Great Britain on how travel agents and tour operators can find better ways of working together. Tips from agents on operators include introducing low-cost phone numbers and avoid sticking to red tape. Advices from operators on agents include agents should get basic information first before calling an operator and call operators that can meet clients' needs.


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