First, Get an Expert

Phillion, Matt
January 2010
HealthLeaders Magazine;Jan2010, Vol. 13 Issue 1, p53
The article focuses on the implementation of Six Sigma by Providence St. Joseph Medical Center in Burbank, Los Angeles, California. Arnold R. Schaffer, vice president and chief executive, explained the implementation process which involves teaching people about health care and funding it. This move has led to an increase in the volumes of blood mobiles on the road, improved percentage of patients who left the emergency department (ED) without seeing a physician, and patient satisfaction in the ED.


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