TITLE

First, Get an Expert

AUTHOR(S)
Phillion, Matt
PUB. DATE
January 2010
SOURCE
HealthLeaders Magazine;Jan2010, Vol. 13 Issue 1, p53
SOURCE TYPE
Periodical
DOC. TYPE
Article
ABSTRACT
The article focuses on the implementation of Six Sigma by Providence St. Joseph Medical Center in Burbank, Los Angeles, California. Arnold R. Schaffer, vice president and chief executive, explained the implementation process which involves teaching people about health care and funding it. This move has led to an increase in the volumes of blood mobiles on the road, improved percentage of patients who left the emergency department (ED) without seeing a physician, and patient satisfaction in the ED.
ACCESSION #
47335349

 

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