Preparing for the triple play

Bischoff, Glenn
December 2009
Urgent Communications;Dec2009, Vol. 27 Issue 12, p18
Trade Publication
The article talks about the possibility that public-safety answering points (PSAP) will be capable to accept texts, images and video from wireless 911 callers and could also create huge challenges for 911 telecommunicators. One of the challenges connected with video is the need for telecommunicators to be trained to be able to examine what they see. According to Steve Wisely of the 911 Services Department, the new age of telecommunicating prompted by the advent of wireless 911 texts, photos and images will bring new stresses.


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