Emergency departments post wait times on the web

January 2010
ED Management;Jan2010, Vol. 22 Issue 1, p10
The article reports on the positive attributes of wait times posted by the two emergency departments of Sacred Heart Medical Center in Eugene, Oregon on their home page. It notes that the idea, which was started by the marketing department of the hospital, increases patient satisfaction from 96 percent to 100 percent. Joy Cresci, registered nurse of Sacred Heart, states that the move gives opportunity for the newly opened branch of Sacred Heart as it was being overwhelmed with patients.


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