Information Fatigue: The Case of Activity-based Information (ABI) in Decision-making

Hill, Aretha; Friday-Stroud, Shawnta
April 2009
Journal of Technology Research;Apr2009, Vol. 1, p1
Academic Journal
Many organizations implement technological innovations to provide employees with information to cope with the increasing complexities in the organization's environment. As employees are being inundated with increasing information produced by these new technologies, studies suggest that many are not able to effectively use the new information for business decisions. This paper discusses how the incompatibility of task, cognitive functioning, training, and information attributes may hinder employees from effectively using certain information in making decisions in the context of activity-based costing systems. Such insights may assist system designers, trainers and managers with addressing many of the challenges from implementing new technologies.


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