Ekionea, Jean-Pierre Booto; Fillion, GĂ©rard
October 2009
Allied Academies International Conference: Proceedings of the Ac;Oct2009, Vol. 13 Issue 2, p9
Conference Proceeding
This paper aims to present the results of a Delphi study conducted from November 2006 to March 2007. The objective of the study was to find a consensus among experts developing key concepts on knowledge management (KM) capabilities. In fact, during the last two decades, KM literature has focused on getting organizational performance via the alignment of knowledge management strategies to business strategies. However, since the last 15 years, researchers started to point out that the alignment alone is no longer sufficient to explain organizational performance; we must add new elements such as the development of specific organizational capabilities. Beyond the importance accorded today to the literature related to the development of organizational KM capabilities. But what organizational capabilities must be developed? Using the Delphi method, a consensus on KM capabilities to develop for a good management of knowledge is presented in this paper.


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