Higher staff survey response rate improves NHS trust performance

November 2009
People Management;11/19/2009, Vol. 15 Issue 24, p14
The article highlights the views of Catherine Hall, associate human resource (HR) director of Hinchingbrooke Healthcare NHS Trust, on the influence of response rate to Great Britain National Health Service (NHS) annual staff survey on trust performance. Hall claimed that increasing survey response rate to 68 percent allowed the trust to identify areas that need improvement and increase staff satisfaction.


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