TITLE

Scoring system

PUB. DATE
November 2009
SOURCE
Travel Weekly (UK);11/27/2009, p35
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information on the scoring system used by the Mystery Shopper section of the journal for rating travel agencies. A score of 50% is awarded for advice and product knowledge, 25% is for customer service, 15% is for external/internal appearance, and 10% is for overall experience.
ACCESSION #
47025689

 

Related Articles

  • Top Shop Sutton Coldfield.  // Travel Trade Gazette UK & Ireland;4/27/2007, Issue 2764, p42 

    The article focuses on the performance of travel agencies in Great Britain, as rated by a mystery shopper. At Thomson, the shopper was welcomed and invited to take a seat and asked questions regarding the destination and holiday ideas. During a visit to Going Places, the consultant listened to...

  • STAR AGENT.  // Travel Trade Gazette UK & Ireland;4/27/2007, Issue 2764, p42 

    The article focuses on the performance of the travel agency Co-op Travel in Great Britain, as rated by a mystery shopper. When the shopper entered the agency's shop, a consultant opened a conversation about locations and budget. The shopper notes that the consultant explained the differences in...

  • Top Shop Sutton Coldfield.  // Travel Trade Gazette UK & Ireland;4/27/2007, Issue 2764, p42 

    The article focuses on the performance of travel agencies in Great Britain, as rated by a mystery shopper. At Thomson, the shopper was welcomed and invited to take a seat and asked questions regarding the destination and holiday ideas. During a visit to Going Places, the consultant listened to...

  • Request: A romantic, luxury week in the Caribbean to mark an anniversary; open to recommendations.  // Travel Trade Gazette UK & Ireland;6/22/2007, Issue 2772, p40 

    The article presents the Top Shop mystery shopper survey concerning the customer services in four travel agencies in Caribbean area. The Benfleet Travel Worldchoice got only 61% due to the warm welcome by the staff, but the mystery shopper was not offered to sit down. Golden Travel got a rate of...

  • Scoring system.  // Travel Weekly (UK);6/12/2009, p35 

    The article offers information on the scoring system for evaluating customer services of travel agencies in Great Britain. In the evaluation, 50% is allocated to advice and product knowledge, whereas 25% is allocated to customer service. A travel agency fails to score provided it keeps the...

  • THERE'S NO ESCAPE FROM THE MYSTERY SHOPPER.  // Travel Weekly: The Choice of Travel Professionals;10/20/2006, Issue 1843, p50 

    The article examines the services of travel agencies in Blackburn, Lancashire, England. At the travel agency, Going Places, the mystery shopper could not find anything in the brochures related to Kentucky, they had on display. Then the consultants informed that he shoud look in the Internet....

  • Scoring system.  // Travel Weekly (UK);2/27/2009, p43 

    The article presents a break-up of the scoring system used by mystery shopper to rate travel agencies. Out of 100, 50 is allocated for advice and product knowledge, 25 for customer service, 15 for external/internal appearance and 10 for overall experience. It is stated that agencies not...

  • What's the View from the Other Side of the Counter? Nankervis, Carolyn B. // American Drycleaner (American Trade Magazines LLC (ATM));09/01/2012, p40 

    The article discusses the importance of mystery shopping in assessing views of customers in the dry cleaning business. It explains that mystery shopping is a real training and practice of secretly evaluating a business to gain valuable insight into how customers are treated. It cites that...

  • THE SUPERVALUS OF WEST CORK.  // Checkout;Dec2008, Vol. 34 Issue 12, p57 

    The article cites the result of the Retail Report Card test conducted among the SuperValu retail stores in West Cork in Ireland. Accordingly, a mystery shopper was commissioned to evaluate and grade the performance of the store based on product presentation and availability and customer service....

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics