TITLE

CUSTOMER SERVICE

AUTHOR(S)
Fox, Linda
PUB. DATE
November 2009
SOURCE
Travel Weekly (UK);11/20/2009, p18
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article reports on the impact of technology and customer interaction on the future of travel agencies in Great Britain. Tony Evans, head of cooptravel.co.uk, travel agencies of the future will use multi-channel strategy and technology in attracting sales. He adds that in the said scheme, clients will only see a brochure and chose an item, pick up the phone and make a booking.
ACCESSION #
46812361

 

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