Right information at the right time

Povey, Enid
December 2009
Emergency Nurse;Dec2009, Vol. 17 Issue 8, p9
Academic Journal
The article focuses on online self-assessment tools (SATs) introduced by the NHS Direct health information and advice service of the British National Health Service (NHS). SATs provide health advice via the Internet but they are integrated with the telephone service of NHS Direct. The website of NHS Direct offers symptom-based SATs dealing with contraception, mental health, and colds and influenza. It is emphasized that digital platforms such as SATs can help in ensuring that patients would be able to access the right information in a timely manner.


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