TITLE

Fuming Customers And Whistling Bells

AUTHOR(S)
Hoffman, Karen Epper
PUB. DATE
June 2001
SOURCE
Bank Technology News;Jun2001, Vol. 14 Issue 6, p7
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Highlights the results of a study from Jupiter Media Metrix which shows that banks in the United States are ignoring customers for the sake of being on the cutting edge. Investment priorities of financial institutions and technology vendors; Complexities of online financial services.
ACCESSION #
4609943

 

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