Fuming Customers And Whistling Bells

Hoffman, Karen Epper
June 2001
Bank Technology News;Jun2001, Vol. 14 Issue 6, p7
Trade Publication
Highlights the results of a study from Jupiter Media Metrix which shows that banks in the United States are ignoring customers for the sake of being on the cutting edge. Investment priorities of financial institutions and technology vendors; Complexities of online financial services.


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