How HR made a difference at work

August 2009
People Management;8/27/2009, Vol. 15 Issue 18, p28
The article focuses on the human resource management practices of O2, a part of the Telefónica Group. The company believes that their employees' experience working at the company is dependent on how they are led and line managed. The company introduced a set of leadership capabilities anchored in behaviour, a standardised process for leadership evaluation, and a performance management process for leaders, among others.


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