McDonald's relishes the benefits of older workers

Stevens, Michelle
August 2009
People Management;8/27/2009, Vol. 15 Issue 18, p9
The article offers information on the results of a survey of British restaurants conducted by McDonalds's. According to the survey, older workers are helping to increase profits at the fast-food chain. Its research found that restaurants employing staff over the age of 60 experience a 20% increase in customer satisfaction levels. The company discloses that 1.5% of its workforce is composed of over-60s.


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