TITLE

Sizing up service levels

AUTHOR(S)
Lewis, Bob
PUB. DATE
June 2001
SOURCE
InfoWorld;06/04/2001, Vol. 23 Issue 23, p64
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
Discusses various issues important to information technology (IT) managers. Who wins when one company acquires another; Reasons for acquisitions; Difference between managing a chief information officer and managing an outsourcing contract; Why chief executive officers sign major outsourcing deals; Why formal measurements work best for IT operations.
ACCESSION #
4560204

 

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