Workplace Incivility: How Should Employees and Managers Respond?

Sidle, Stuart D.
November 2009
Academy of Management Perspectives;Nov2009, Vol. 23 Issue 4, p88
Academic Journal
This article reports on the way employees handle uncivil behavior by other employees in the workplace. Research by Lilia M. Cortina of the University of Michigan and Vicki J. Magley of the University of Connecticut shows that such incivility has a negative effect on employee morale and productivity and can cause stress, distraction, and low job satisfaction. Surveys indicated that a very small percentage of employees report such incivility to superiors or human resource departments. The report advises managers not to wait for employee complaints, but to install mechanisms that will prevent uncivil conduct in the workplace.


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