BUDGET ISSUES: Electronic Processing of Non-IRS Collections Has Increased but Better Understanding of Cost Structure Is Needed

Irving, Susan J.
November 2009
GAO Reports;11/20/2009, preceding p1
Government Document
The article focuses on the collection methods used by agencies other than the U.S. Internal Revenue Service (IRS). It states that the use of electronic collection methods has increased as it reduces costs and mitigates some risks, but adoption of such methods is hindered by agency-specific circumstances. Though Financial Management Service (FMS) is trying to improve the efficiency of collections, the reviews have certain limitations. Further executive actions to be taken by the FMS commissioner are recommended.


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