HSBC's Pipe Work Sends Texts Down the Drain

Adams, John
November 2009
Bank Technology News;Nov2009, Vol. 22 Issue 11, p41
Trade Publication
The article reports on the erroneous text message sent by HSBC PLC's First Direct Corp. to its customers in the U.S. The mistaken text messages sent to customers contained transaction details related to other accounts. Although the bank contends that there was no security risk because no personal details involved, however, analysts believe that any mistakes involving mobile banking is bad for the business.


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