November 2009
Bank Technology News;Nov2009, Vol. 22 Issue 11, p22
Trade Publication
The article reports on the ExpressSend remittance services, an online remittance system of Wells Fargo and Co. in the U.S. James Van Dyke, president of Javelin Research, says the system portrays banks as ticket takers and security guards that only allows legitimate people to get into it. Wells Fargo hopes that the system will bring easy authentication with additional customer retention strategies, such as connecting with demographic groups, increasing self-service and achieving goodwill.


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