TITLE

Thomson

PUB. DATE
October 2009
SOURCE
Travel Weekly (UK);10/16/2009, p28
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article offers information on how a travel agent at Thomson Corp. dealt with a customer. Though the agent showed the client their recommended brochure, she didn't ask about his budget. However, the agent didn't try to close the sale, asking the client to return after thinking over it. The client says that the agent took care over the request, but felt that he needs to find out more information on his own, before making a decision.
ACCESSION #
45209886

 

Related Articles

  • First Choice.  // Travel Weekly (UK);10/16/2009, p28 

    The article offers information on how a travel agent of First Choice dealt with a customer. The agent though enthusiastic and friendly, lacked knowledge of local hotels, and she didn't ask about budgets. There was no attempt to close the deal, which was a shame because she probably would have...

  • Global Travel.  // Travel Weekly (UK);10/16/2009, p29 

    The article offers information on how a travel agent at Global Travel dealt with a customer. When the customer reached the office the agent was busy, but soon attended him. The agent did apologize for the wait, and she was exceptionally friendly and attentive. The client was convinced that she...

  • Scoring system.  // Travel Weekly (UK);10/16/2009, p29 

    The article presents advice on product knowledge for travel agents. Customer service is an important part of travel marketing and any agency that keeps shoppers waiting for 15 minutes or longer without acknowledgement will fail to score. External and internal appearance is also an important...

  • Back to school for Thomson. Davern, Finian // Travel Trade Gazette UK & Ireland;1/14/2005, Issue 2648, p13 

    The article focuses on the controversy triggered by travel agent Thomson Corp.'s holiday offer through school websites. The operator is to make a bid for the family market by selling its holidays through school websites. It is offering 2% commission to every school that helps sell its packages...

  • TOP 5 TIPS.  // Travel Weekly (UK);10/16/2009, p28 

    The article offers trips to travel agents dealing with those who are planning of domestic breaks during Christmas. It says that these breaks have real commission-earning potential for agents, so shouldn't be dismissed as low-value bookings. It advises to promote the value of going away for...

  • How to save money on spring travel.  // Filipino Post;3/19/2015, p8 

    No abstract available.

  • Thomson to get personal. Walsh, Charlotte // Travel Trade Gazette UK & Ireland;8/17/2007, Issue 2780, p7 

    The article reports on the plan of travel company Thomson to identify the factors that influence customers' holiday bookings. According to the author, Thomson is conducting research into the typical aspirations of consumers in certain lifestyle groups to identify the elements that trigger them...

  • STAR AGENT.  // Travel Trade Gazette UK & Ireland;1/6/2006, Issue 2699, p50 

    The article features Thomson, a travel agency located inside a shopping center where shoppers can easily notice because of its good appearance and display. The staff of the store looked so tidy and has enough supply of brochures. The agents are very accommodating and offers excellent customer...

  • MULTIPLES REALISE VALUE OF AGENTS. Huxley, Lucy; Williams, Tom // Travel Trade Gazette UK & Ireland;12/1/2006, Issue 2745, p1 

    The article reports that Thomson and First Choice are to level the gap between pricing on the web and high street. Thomson will replace its Tops agent selling systems with the Internet within a year, while First Choice has called for an integrated pricing policy between shop and online sales....

Share

Read the Article

Courtesy of VIRGINIA BEACH PUBLIC LIBRARY AND SYSTEM

Sorry, but this item is not currently available from your library.

Try another library?
Sign out of this library

Other Topics