Best Practices

Carmichael, Patrick; Carter, Louis
November 2009
Leadership Excellence Essentials;Nov2009, Vol. 26 Issue 11, p16
The article discusses ways to develop a best-practice focused culture. It defines the concepts of benchmarking, process improvement, and best practice. The process of establishing best practices is explained along with the use of the McKinsey 7-S Framework. The Kaizen approach to benchmarking is discussed.


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