Water firms need contracts to fight debt

October 2009
Utility Week;10/23/2009, Issue 17, p28
Trade Publication
The article focuses on plan by the British government's independent review of charging and metering in water to recommend the introduction of customer contracts in order to address consumer debt. According to review author Anna Walker, contracts between companies and customers are needed to address the problem and that additional aid from the benefits system is needed in order for services to become more affordable. However, she pointed out that the Department for Work and Pensions is unlikely to agree to additional funding.


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