TITLE

Next-Gen Branches Start Taking Shape (and Size)

AUTHOR(S)
Raab, Marian
PUB. DATE
November 2009
SOURCE
American Banker;11/4/2009, Vol. 174 Issue 200, Special Section p6
SOURCE TYPE
Trade Publication
DOC. TYPE
Article
ABSTRACT
The article discusses the design of bank branches for the future. Hallmarks will include more self-service technology, more meeting areas, and fewer tellers. Nicole Sturgill of TowerGroup observes that increased use of self-service features at banks will free up bank personnel to spend more time with customers and engage in cross-selling.
ACCESSION #
45017693

 

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