Next-Gen Branches Start Taking Shape (and Size)

Raab, Marian
November 2009
American Banker;11/4/2009, Vol. 174 Issue 200, Special Section p6
Trade Publication
The article discusses the design of bank branches for the future. Hallmarks will include more self-service technology, more meeting areas, and fewer tellers. Nicole Sturgill of TowerGroup observes that increased use of self-service features at banks will free up bank personnel to spend more time with customers and engage in cross-selling.


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